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Frequently asked questions.

  • Does Credential Check need to have the applicant release form?
  • Are all sexual offenses felonies?
  • What states require a special release for Motor Vehicle Reports?
  • When can I expect my results?
  • Can I pay my invoice with a credit card?
  • Does the statewide search cover all of the counties within the state?
  • How long does it take to set-up an account with Credential Check?
  • How do I read the employment credit report?

    Q: Does Credential Check need to have the applicant release form?
    A: Yes, this form is required for a multitude of searches (credit reports, motor vehicle reports, employment verification and education verification) on a regular basis and is needed for random audits.


    Q: Are all sexual offenses felonies?
    A: No, sexual offenses and sex offender registries include both felonies and misdemeanors.


    Q: What states require a special release for Motor Vehicle Reports?
    A: The states that require the special releases are Alaska, District of Columbia, New Hampshire, Pennsylvania and Washington.


    Q: When can I expect my results?
    A: The standard turnaround time for all reports to be completed in 24 to 72 hours.


    Q: Can I pay my invoice with a credit card?
    A: Yes, our accounts receivable department can set up a credit card payment as a one-time occurrence or automatic for each billing cycle.


    Q: Does the statewide search cover all of the counties within the state?
    A: There is no guarantee that a state level search will completely cover all criminal records within a state. In most cases the state level search does not contain all of the criminal records within the state. The state level search is recommended as a complimentary search to a county level search. Since criminal records are charged on the county level, you will find more accurate and complete information on the county level. The advantage in performing the statewide search is to cover a larger area than the county level.


    Q: How long does it take to set-up an account with Credential Check?
    A: The standard time that it will take to set-up an account with Credential Check is one business day. This may take longer if you are accessing credit or motor vehicle reports as additional information is required to activate the account.


    Q: How do I read the employment credit report?
    A: Please click here for a training document on understanding the employment credit report.
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